Recordings not coming up on mini boxes

[Ollie48]

On mini boxes my recordings are not coming up, just says please wait. I also can not download. I have 4 mini boxes. Please help ? 

[TimmyBGood]

@Ollie48 

First thing to try is a full restart (power supply removed and replaced) of the main Q box.

[Ollie48]

This doesn't work have tried it a few times? 

[oldfella]

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@Ollie48 wrote:

On mini boxes my recordings are not coming up, just says please wait. I also can not download. I have 4 mini boxes. Please help ? 

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Hi @Ollie48 

Complete the following.

First try rebooting the main Q box and then when this is completely back up and running reboot the minis.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the minis as above.
If the mini still does not connect try a Network Reset on the minis. Start with the one nearest to the main Q box
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button. If you have the new Sky Max router then you need to connect the WPS to the main Q box.
If you get the first mini connected then for other minis use WPS on the nearest Q device (main Q box or Sky Router (not Sky Max) if on Sky Broadband or previously connected mini).

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

[Invisiblename]

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@Ollie48 wrote:

This doesn't work have tried it a few times? 

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Are you sure the recording you're trying to watch is not in UHD?  The mini box can't play UHD recordings

[Ollie48]

None of the recordings come up on mini boxes and does not let me down load. When. I try to access it just says please wait and nothing ever comes up 

[gshoker+3]

This is happening to me, I've rebooted all of my boxes including main sky q box. I've also reset network settings but still facing this issue

[Invisiblename]

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@gshoker+3 wrote:

This is happening to me, I've rebooted all of my boxes including main sky q box. I've also reset network settings but still facing this issue

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Same question as above, are you sure the recordings on your main box are not UHD?

[gshoker+3]

Yep. These are regular non uhd recordings. Sky Go app picks up the recordings but none of my mini boxes do, just get the 'Please wait' message. Have an engineer visit booked as Tech Support couldn't work it out.

[Laing1]

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@gshoker+3 wrote:

Yep. These are regular non uhd recordings. Sky Go app picks up the recordings but none of my mini boxes do, just get the 'Please wait' message. Have an engineer visit booked as Tech Support couldn't work it out.

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@gshoker+3 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then 

rebooting the mini boxes 

[gshoker+3]

Yeah tried this but still didn't work.

[Chodley]

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@gshoker+3 wrote:

Yeah tried this but still didn't work.

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If the engineer figures out what it is, would you mind posting back in here? Really weird problem and may help others who run into it in future.

[Valk9]

I too am having problem getting recordings to mini box are there many people in this situation in February