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Discussion topic: Recordings not available

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This message was authored by Mancity+6 This message was authored by: Mancity+6

Recordings not available

Hi

my Recorsing channel shows 

'sorry, this service is currently unavailable' 

It's been like this for a week now so I'm unable to access any of my recordings 

please advise 

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This message was authored by Doc5907 This message was authored by: Doc5907

Re: Recordings not available

Posted by a Superuser, not a Sky employee. Find out more

@Mancity+6 wrote:

Hi

my Recorsing channel shows 

'sorry, this service is currently unavailable' 

It's been like this for a week now so I'm unable to access any of my recordings 

please advise 


@Mancity+6 

Try to reboot your Q box.

Press Standby on your Sky Q remote and then switch off and unplug at the mains.
Wait at least 30 secs and then switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait a few seconds before you press Home on your Sky Q remote which should change the light to green and home screen should appear.

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