Recordings disappeared

[Paddya]

Hi all,

I've just come back from holiday and noticed that a whole heap of recordings have disappeared from our box. Some are buy and keep movies but also quite a few series. There doesn't seem to be any pattern with how it's done it because we have a 2021 programme still on there but lots of 2022 gone.

I've rebooted and also checked in deleted items but nothing. 

[Laing1]

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@Paddya wrote:

Hi all,

I've just come back from holiday and noticed that a whole heap of recordings have disappeared from our box. Some are buy and keep movies but also quite a few series. There doesn't seem to be any pattern with how it's done it because we have a 2021 programme still on there but lots of 2022 gone.

I've rebooted and also checked in deleted items but nothing. 

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@Paddya any buy& keep programmes can be downloaded to your box again.

If any of the series were downloaded the rights Sky have/had for them may have ended in which case they will have been deleted from your box 

[Paddya]

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@Paddya wrote:

Hi all,

I've just come back from holiday and noticed that a whole heap of recordings have disappeared from our box. Some are buy and keep movies but also quite a few series. There doesn't seem to be any pattern with how it's done it because we have a 2021 programme still on there but lots of 2022 gone.

I've rebooted and also checked in deleted items but nothing. 

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It was all recorded items. Just odd that it's kept an item from 2021 but remove recordings from 2022

[Laing1]

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@Paddya wrote:

---

@Paddya wrote:

Hi all,

I've just come back from holiday and noticed that a whole heap of recordings have disappeared from our box. Some are buy and keep movies but also quite a few series. There doesn't seem to be any pattern with how it's done it because we have a 2021 programme still on there but lots of 2022 gone.

I've rebooted and also checked in deleted items but nothing. 

---

It was all recorded items. Just odd that it's kept an item from 2021 but remove recordings from 2022

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@Paddya if Sky still hold the rights for the programme from 2021 then it will not have been removed 

[Paddya]

Ok thanks although not convinced that's the reason. I know there where some BBC, Channel 5 and Discovery programmes on there to name a few.

Spoken to Sky and they are sending a recording specialist around on Thursday although not sure what they'll be able to do