Netflix sky streaming only loading to 20% - switched on and off etc!

[Pricey]

Netflix only loading to 20% on films or tv programmes! I've done the usual - switch on and off etc! Broadband all fine and strength great! Don't know what it could be? Any help would be greatly appreciated 👍🏻

[oldfella]

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@Pricey wrote:

Netflix only loading to 20% on films or tv programmes! I've done the usual - switch on and off etc! Broadband all fine and strength great! Don't know what it could be? Any help would be greatly appreciated 👍🏻

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Hi @Pricey 

Open Netflix on your Q box and go the Left hand Netflix menu.

Scroll down to the bottom and then scroll right and select Get help.

On the next screen there is sn option to Reload Netflix.

'Try this.

[Pricey]

Hiya - thanks for replying 👍🏻 tried this and now it's barely loading! I'm in Netflix but show icons are not evening loading! I've run a download speed test and it's 74mbps???? I have got no idea 🙄 I've check network connection and run tests and that's all fine too! I'm baffled 😕 

[oldfella]

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@Pricey wrote:

Hiya - thanks for replying 👍🏻 tried this and now it's barely loading! I'm in Netflix but show icons are not evening loading! I've run a download speed test and it's 74mbps???? I have got no idea 🙄 I've check network connection and run tests and that's all fine too! I'm baffled 😕 

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Hi @Pricey 

Did you carry out the Download Netflix in the Q box Netflix menu.  (Same screen as the reload option).

Also after reloading Netflix did you reboot the Q box.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.