Recording failed, no subscription

[Dobber1234]

Hello again, I need advice. Sometimes I get a message on my TV screen if one of my recordings has failed and it will say recording failed no subscription. Why would I be getting this message as I know it's not true as I have paid on my bills and my sky account is in credit and up-to-date. Does anyone else ever have this problem? It doesn't happen very often thankfully but I was just wondering what would be causing it?

[Dobber1234]

Sometimes I get a message on my TV screen saying recording failed no subscription however I know this cannot be true as my sky account is fully up-to-date and in credit I am very meticulous about this. I always keep my sky account in credit and pay a little bit extra so that it comes off the next months bill so why then would I get this message telling me that I don't have a subscription and that that is why the recording has failed? Thankfully it doesn't happen very often but I'm just wondering has anyone else experienced this and what is causing it?

[Dobber1234]

does anyone know why this would be happening?

[nigea99]

@Dobber1234  

What are you trying to record , how have you scheduled it and on which channel(s)

Occasionally some programmes are shown on multiple channels & it is possible your subscription would not allow recording from the alternative channel

I have a vague feeling I have seen this happen for a couple of customers for some strange reason but I cannot remember the reasons.

[Dobber1234]

Much appreciated, thank you for your reply