Recording HD & SD

[Paultheotherone]

Hi, when I record a program on sky q so for example yesterdays F1 practice on Ch4 I always get two recordings of the same program, one in HD and one in SD.

when I check the schedule it only shows one program is selected in HD.

My on demand default download format is set to SD.

its also doing it with the Euro football on BBC, every game I set to record I always end up with two of everything, one in SD and one in HD!

very bizarre 

[oldfella · Accepted solution]

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@Paultheotherone wrote:

Hi, when I record a program on sky q so for example yesterdays F1 practice on Ch4 I always get two recordings of the same program, one in HD and one in SD.

when I check the schedule it only shows one program is selected in HD.

My on demand default download format is set to SD.

its also doing it with the Euro football on BBC, every game I set to record I always end up with two of everything, one in SD and one in HD!

very bizarre 

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Hi @Paultheotherone 

Try changing your format in Preferences to HD.

Then see what happens.

[nigea99]

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@Paultheotherone wrote:

Hi, when I record a program on sky q so for example yesterdays F1 practice on Ch4 I always get two recordings of the same program, one in HD and one in SD.

when I check the schedule it only shows one program is selected in HD.

My on demand default download format is set to SD.

its also doing it with the Euro football on BBC, every game I set to record I always end up with two of everything, one in SD and one in HD!

very bizarre 

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hi @Paultheotherone 

Can you post some screenshots.

As the BBC no longer has SD channels you can't have SD recordings 

[Paultheotherone]

As I've mentioned above I already have it set to SD

[Paultheotherone]

I deleted everything this morning so when it happen again I will take some screenshots 

[Paultheotherone]

 example above, so only scheduled HD but as you can see I also have the exact same thing in SD although CH4

[oldfella]

Hi @Paultheotherone 

It's recording both versions as they are both shown as series linked.

Try  noting all your scheduled recordings and series links.

Then go through the scheduled section and remove all series links from the right hand side. Make sure you leave the recording scheduled at this stage (only remove any series links).

Once you have removed all the series links remove all scheduled recordings until the scheduled section is completely empty.  
Then reboot your Q 

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

When the box is completely back up and fully running add back your Recordings and series links.

[Paultheotherone]

Thank you 👍