Recorded programmes wiped

[Aashika]

When we came home from work, we turned on the sky and there was satellite signal error (presumably related to yesterday's outage). We pressed the WPS button and the box turned off. We turned it on again and our recording section was completely empty. Additionally there are no services such as Netflix in the Apps section.

We turned the box off, unplugged the mains, left for 30 seconds, turned on again, and still the recordings section is empty :'(

We had so much saved there...please don't tell me it has disappeared forever :'(

Has anyone else experienced this and is it related to the outage?

Thank you in advance for any help

[oldfella]

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@Aashika wrote:

When we came home from work, we turned on the sky and there was satellite signal error (presumably related to yesterday's outage). We pressed the WPS button and the box turned off. We turned it on again and our recording section was completely empty. Additionally there are no services such as Netflix in the Apps section.

We turned the box off, unplugged the mains, left for 30 seconds, turned on again, and still the recordings section is empty :'(

We had so much saved there...please don't tell me it has disappeared forever :'(

Has anyone else experienced this and is it related to the outage?

Thank you in advance for any help

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Hi @Aashika 

Have you checked in the Recordings - Deleted section?

If this is also Empty then it looks like your Q box has carried out housekeeping due to your Hard Drive approaching capacity.

Do you know what your Disk space was?

[Aashika]

Hi. Thank you for the reply. Yes deleted section is also empty. It was at 92% but it is often at 80-90% and has been for years. It would be weird if it suddenly wiped everything. Also weird that this isn't the only issue....no access to Netflix etc. Just Peacock

[Chodley]

Yesterday's outage was broadband, nothing to do with satellite signal.

WPS button is to establish a secure link to your wifi network, also nothing to do with satellite signal.

Housekeeping won't delete 80% of a disk.

Sounds more like the hard drive has a problem.

bear in mind, your hard drive is never intended to be a long term archive and the chances of losing it all at some point are about 100%

[Aashika]

Late reply, but in case anyone sees this, I think this issue was due to our contract ending (and Sky not informing us - Google the ofcom investigation!).

We have just renewed so hopefully the issues with connection to the Sky box will stop, although I am not expecting for the recordings to return.

[Invisiblename]

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@Aashika wrote:

Late reply, but in case anyone sees this, I think this issue was due to our contract ending (and Sky not informing us - Google the ofcom investigation!).

We have just renewed so hopefully the issues with connection to the Sky box will stop, although I am not expecting for the recordings to return.

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But contracts don't end with Sky, just the minimum term periods and any discounts associated with them.

[oj01]

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@Aashika wrote:

Late reply, but in case anyone sees this, I think this issue was due to our contract ending (and Sky not informing us - Google the ofcom investigation!).

We have just renewed so hopefully the issues with connection to the Sky box will stop, although I am not expecting for the recordings to return.

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Nothing whatsoever to do with this. As noted, your contract doesn't end until you give notice to end it and when you do, there is no way to remotely delete your recordings. This is a hard drive issue, which, unfortunately, means there's every chance it will happen again.