Record

[G1WXC]

Record seems to start with out us doing anything and we can't switch it off 

[Daniel0210]

---

@G1WXC wrote:

Record seems to start with out us doing anything and we can't switch it off 

---

@G1WXC 

What is recording? Could it be a programme/series you've previously set up as Series Link and a new series has started?

[G1WXC]

We've not set it to record anything 

[Daniel0210]

@G1WXC 

Is it a new main Sky Q box by any chance?

Also, are there any more episodes of that programme listed in your scheduled recordings that need a) the series link removed then b) the scheduled recording deleted? 

[G1WXC]

It's now switched its self off with out use doing anything 

[Daniel0210]

@G1WXC 

If it stays connected long enough try rebooting the main box:-
1 - Using the Sky Q remote put the box into standby
2 - switch the box off at the plug
3 - wait at least 30 seconds
4 - switch back on at the plug
5 - follow the on-screen instructions
6 - when the screen goes black and the blue ‘Q’ stop pulsating wait another 30 seconds
7 - press the 🏠 button

[G1WXC]

Yes it's new set up by there engineer 

[G1WXC]

Ok I'll try that hopefully we won't loose everything