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Discussion topic: Reclaim my tv remote

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This message was authored by: JGaz

Message posted on ‎10 Jan 2026 10:54 AM

Reclaim my tv remote

Since getting SKY Q, I can't access any settings on my LG TV, to access sound outputs, Bluetooth  etc. I've followed in line advice about going into settings but the options they say to choose just aren't there. Half the advice says change my tv settings but I can't access my tv settings!

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎10 Jan 2026 10:57 AM

Re: Reclaim my tv remote

Posted by a Superuser, not a Sky employee. Find out more
Half the advice says change my tv settings but I can't access my tv settings!

@JGaz 

You are using the TV remote aren't you? 


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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This message was authored by: TimmyBGood

Message posted on ‎10 Jan 2026 12:40 PM - last edited: ‎10 Jan 2026 12:41 PM

Re: Reclaim my tv remote

Posted by a Superuser, not a Sky employee. Find out more

@JGaz 

 

A paired Q remote is intended to access television volume and power only.  Whether other television settings are available or not is pretty much random: as @Daniel0210 indicates you need the television remote to reliably get to those (and pairing the Q handset has no impact on the functionality of the television remote)

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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