Reboot sky q box

[Stevop]

This seems to happening more and more frequently now. Come down in the morning and my Sky Q box is stuck with the blue light going round. Only way to solve it is to turn power off and on and restart the box It Is now doing this 2-3 times a week. Any ideas ?

[Quoman7]

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@Stevop wrote:
This seems to happening more and more frequently now. Come down in the morning and my Sky Q box is stuck with the blue light going round. Only way to solve it is to turn power off and on and restart the box It Is now doing this 2-3 times a week. Any ideas ?

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Hi @Stevop Try changing your SKYQ box standby mode from ECO to either Active or Off?

To change your standby settings:

Press Home on your Sky Q remote and select Settings, then Setup.
Select Preferences, followed by Standby mode and select the setting you want.

[Stevop]

Just checked and the box is already set to Active.

[oldfella]

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@Stevop wrote:

Just checked and the box is already set to Active.

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Hi @Stevop 

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

[Day230965]

Had an actual sky engineer to check problems on sky q box.

He said no problems then next day problem still there.

I have MS so spend all day watching tv then Sky Q breaks!

what can I do?

I have it all insured tho cannot come back til 10/12/24

disgusting service 

Devastated & bored with immense pain.

[Laing1]

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@Day230965 wrote:

Had an actual sky engineer to check problems on sky q box.

He said no problems then next day problem still there.

I have MS so spend all day watching tv then Sky Q breaks!

what can I do?

I have it all insured tho cannot come back til 10/12/24

disgusting service 

Devastated & bored with immense pain.

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@Day230965 what problems are you having with your Q box ?