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Discussion topic: Re boot main sky q box

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Avatar for Mich9
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This message was authored by: Mich9

Message posted on ‎05 Dec 2023 05:06 PM

Re boot main sky q box

Sky q box just stopped working, how to re boot ?

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎05 Dec 2023 05:10 PM

Re: Re boot main sky q box

Posted by a Superuser, not a Sky employee. Find out more

@Mich9 
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button


▪️ I AM NOT A SKY EMPLOYEE ▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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Avatar for PandJ2020
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This message was authored by: PandJ2020

Message posted on ‎05 Dec 2023 05:11 PM

Re: Re boot main sky q box

Posted by a Superuser, not a Sky employee. Find out more

Turn it off at the mains and back on again.

I am just another Sky customer and my views are my own even if you don't like the answers
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