Viewing card wont go back into sky box

[Harvo1]

• Have a similar problem. Only had it fitted yesterday and today the message 'Please insert the viewing card with chip facing up' has appeared. When I push it in it just springs out. No luck trying to speak to a person about it either. As a work around my sky q box is wedged against the side of my TV unit, which is holding the card in place. 

[Tom-W19]

Hi @Harvo1 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks