15 Oct 2024 08:33 PM
16 Oct 2024 08:55 AM
Posted by a Superuser, not a Sky employee. Find out more
@Harty2334 wrote:
My netflix has been freezing, sometimes just shutting down. I've reset apps etc but nothing helps...anyones else got the same issue?
Hi @Harty2334 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on?
16 Oct 2024 09:22 AM
Tried all the tricks but no change . Thank you though.
16 Oct 2024 11:35 AM
Posted by a Superuser, not a Sky employee. Find out moreFreezing during playback or just sitting there not starting up properly?
by the way, would have been useful and get more people who might know the answer if you'd mentioned Netflix in the thread title
16 Oct 2024 12:12 PM
@Chodley wrote:Freezing during playback or just sitting there not starting up properly?
by the way, would have been useful and get more people who might know the answer if you'd mentioned Netflix in the thread title
Good point, cant seem to edit. It's freezing whilst watching it, first the sound goes and then it freezes.
16 Oct 2024 12:14 PM
Posted by a Superuser, not a Sky employee. Find out more
@Harty2334 wrote:
@Chodley wrote:Freezing during playback or just sitting there not starting up properly?
by the way, would have been useful and get more people who might know the answer if you'd mentioned Netflix in the thread title
Good point, cant seem to edit. It's freezing whilst watching it, first the sound goes and then it freezes.
Wonder if related to the pixelation problems people are having at the moment. Might be worth a call to sky to see if a box replacement is possible as some have had success with that. You'd lose all your recordings of course.
16 Oct 2024 12:16 PM
Sorry, more information I failed to detail...it's sky stream through a sky puck. I will phone sky when I get spare hour in my life 😃
16 Oct 2024 12:21 PM
Posted by a Superuser, not a Sky employee. Find out moreAh - this is the Q forum. Maybe a mod can move this to the Stream forum.
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