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Discussion topic: Re: Alibi on demand not available

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This message was authored by: Jules661

Re: Alibi on demand not available

I am on the Sky Signature package and have tried to download Murdoch Mysteries Series 17 on Alibi, and it says I have to upgrade, but upgrade to what ?  I was trying to download on the SD channel as I don't have HD, any idea why I cannot download, not done on box sets either, done on voice control 

 

TIA 

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This message was authored by: Annie+UK

Re: Alibi on demand not available

Posted by a Superuser, not a Sky employee. Find out more

@Jules661 wrote:

I am on the Sky Signature package and have tried to download Murdoch Mysteries Series 17 on Alibi, and it says I have to upgrade, but upgrade to what ?  I was trying to download on the SD channel as I don't have HD, any idea why I cannot download, not done on box sets either, done on voice control 


Sky+ (the forum you have posted to) does not have voice control, I'm guessing you've osted to the wrong forum 😞

I am NeurodivergentMy F•A•Qs: Sky GlassSky StreamSky GoSky Plus
This message was authored by: oldfella

Re: Alibi on demand not available

Posted by a Superuser, not a Sky employee. Find out more

@Jules661 wrote:

I am on the Sky Signature package and have tried to download Murdoch Mysteries Series 17 on Alibi, and it says I have to upgrade, but upgrade to what ?  I was trying to download on the SD channel as I don't have HD, any idea why I cannot download, not done on box sets either, done on voice control 

TIA 


Hi @Jules661 


If you do not have the Optional HD pack you need to change the Download to SD in All Formats (as HD is the default setting).
So that you do not need to do this every time it’s best to change your Download preference to SD in Home - Settings - Setup - Preferences.
This needs to be done on the main Q box.
Then if you want to download any HD content from free to air channels (BBCHD ,ITVHD etc) you can select HD in the All formats tab of the content . This will change the format for that particular download only but still leave your format to SD in preferences.

This message was authored by: Sue+Jones+90

Re: Alibi on demand not available

Im having the same issue with alibi and Hudson and Rex - been into the format and changed to SD but does nothing and just resets to HD again.

This message was authored by: oldfella

Re: Alibi on demand not available

Posted by a Superuser, not a Sky employee. Find out more

@Sue+Jones+90 wrote:

Im having the same issue with alibi and Hudson and Rex - been into the format and changed to SD but does nothing and just resets to HD again.


Hi @Sue+Jones+90 

It will not revert to HD if you change your Download preference to SD in Home - Settings - Setup - Preferences.

This message was authored by: WPEL

Re: Alibi on demand not available

I'm also having this issue. My default is set to download SD but I can't get a download. Quite annoying as the show I want to watch should have been on a series link after I recorded the last series. Does anyone have any recent / new solutions for this? 

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