RIP off

[FleetwoodPhil]

Recently cancelled sky multi room, and found that I can't access my recordings on my sky Q box with the sky go app, they are charging £15 a month, in my opinion it should be part the basic cost. It's enough to make me quit sky entirely 

[MightyQuinn]

Hi @FleetwoodPhil   It is not called Multiroom, it is called Multiscreen. Sky Go is another screen.

[PandJ2020 · Accepted solution]

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@FleetwoodPhil wrote:

in my opinion it should be part the basic cost. 

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Sky thinks otherwise.

[FleetwoodPhil]

Can anyone from sky give me a response, or are they all 5(38=8;* /@#5@4£#?

[PandJ2020]

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@FleetwoodPhil wrote:

Can anyone from sky give me a response, or are they all 5(38=8;* /@#5@4£#?

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Go ahead and call them and ask.  This is a customer-led forum.

[MightyQuinn]

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@FleetwoodPhil wrote:

Can anyone from sky give me a response, or are they all 5(38=8;* /@#5@4£#?

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Hi @FleetwoodPhil   Did you not read Welcome to the Sky community below.

[Chodley]

I think they're unlikely to do anything about it, but you could try emailing in a complaint that this wasn't clear when you cancelled.

[oj01]

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@FleetwoodPhil wrote:

Can anyone from sky give me a response, or are they all 5(38=8;* /@#5@4£#?

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What response are you wanting? In order to watch recordings on multiple screens (including screens via Sky Go) you require Multiscreen.

[TimmyBGood]

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@FleetwoodPhil wrote:

 in my opinion it should be part the basic cost. 

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Then you probably don't own stock in the Comcast Corporation.

[Invisiblename]

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@FleetwoodPhil wrote:

Recently cancelled sky multi room, and found that I can't access my recordings on my sky Q box with the sky go app, they are charging £15 a month, in my opinion it should be part the basic cost. It's enough to make me quit sky entirely 

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Not sure how you expect to watch Sky on another screen (Sky GoApp) when you've just cancelled "Multiscreen" - the enabler for that function!

[BenJoBanjo]

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@Invisiblename wrote:

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@FleetwoodPhil wrote:

Recently cancelled sky multi room, and found that I can't access my recordings on my sky Q box with the sky go app, they are charging £15 a month, in my opinion it should be part the basic cost. It's enough to make me quit sky entirely 

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Not sure how you expect to watch Sky on another screen (Sky GoApp) when you've just cancelled "Multiscreen" - the enabler for that function!

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You don't need multiscreen to use Sky Go.  

You can still stream content directly on Sky Go without it - you just lose the ability the stream recordings from a main Q box. 

[Chodley]

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@BenJoBanjo wrote:

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@Invisiblename wrote:

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@FleetwoodPhil wrote:

Recently cancelled sky multi room, and found that I can't access my recordings on my sky Q box with the sky go app, they are charging £15 a month, in my opinion it should be part the basic cost. It's enough to make me quit sky entirely 

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Not sure how you expect to watch Sky on another screen (Sky GoApp) when you've just cancelled "Multiscreen" - the enabler for that function!

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You don't need multiscreen to use Sky Go.  

You can still stream content directly on Sky Go without it - you just lose the ability the stream recordings from a main Q box. 

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This I did not know

[Invisiblename]

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@Chodley wrote:

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@BenJoBanjo wrote:

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@Invisiblename wrote:

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@FleetwoodPhil wrote:

Recently cancelled sky multi room, and found that I can't access my recordings on my sky Q box with the sky go app, they are charging £15 a month, in my opinion it should be part the basic cost. It's enough to make me quit sky entirely 

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Not sure how you expect to watch Sky on another screen (Sky GoApp) when you've just cancelled "Multiscreen" - the enabler for that function!

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You don't need multiscreen to use Sky Go.  

You can still stream content directly on Sky Go without it - you just lose the ability the stream recordings from a main Q box. 

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This I did not know

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Likewise! Every days's a school day!