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Discussion topic: Qmain & mini no network connection

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This message was authored by: HelenG63

Qmain & mini no network connection

My SkyQ main and mini box are saying they have no internet connection. There's internet to the router, but it's not getting to the Q boxes, after working fine for a while. In 2.5 years our router has had to be changed a couple of times. 

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This message was authored by: Quoman7

Re: Qmain & mini no network connection

Posted by a Superuser, not a Sky employee. Find out more

@HelenG63 wrote:

My SkyQ main and mini box are saying they have no internet connection. There's internet to the router, but it's not getting to the Q boxes, after working fine for a while. In 2.5 years our router has had to be changed a couple of times. 


Hi @HelenG63 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on, then do the same with any Mini boxes?

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