Qbox failure

[Stuart60]

Sky Q box failing 

not recording 

not responding to remote control

constant on screen technical fault messages

poor connection to Netflix iPlayer etc screen freezes 

have rebooted q box 

have rebooted internet hub 

has been problem for a while 

is getting worse 

will not even connect to live tv channels now 

'feels like' is a hardware issue 

box is in constant use 

please help

[Doc5907]

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@Stuart60 wrote:

Sky Q box failing 

not recording 

not responding to remote control

constant on screen technical fault messages

poor connection to Netflix iPlayer etc screen freezes 

have rebooted q box 

have rebooted internet hub 

has been problem for a while 

is getting worse 

will not even connect to live tv channels now 

'feels like' is a hardware issue 

box is in constant use 

please help

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@Stuart60  you could try the following :

Try a Reset Settings in the hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.

Scroll down to Reset
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you may have to re pair your Bluetooth remote If you use one.

Failing that it's probably time to call Sky for an engineer and possible box replacement.