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This discussion topic has been answered Discussion topic: QTV Mini Box

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This message was authored by: Glopurple

QTV Mini Box

Hi Team
One my mini boxes is not working since problem last week. I have tried everything, even new batteries in remote. I can not getg passed this screen. The only buttons on control to work is. On /Off Sorce Can you please help

5e2f0fa2-854b-4b9d-b1e1-49965ed071bf-1_all_7718.jpg


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This message was authored by: nigea99 Answer

Re: QTV Mini Box

Posted by a Superuser, not a Sky employee. Find out more

@Glopurple wrote:

Hi Team
One my mini boxes is not working since problem last week. I have tried everything, even new batteries in remote. I can not getg passed this screen. The only buttons on control to work is. On /Off Sorce Can you please help

5e2f0fa2-854b-4b9d-b1e1-49965ed071bf-1_all_7718.jpg


hi @Glopurple 

 

This message seems to have caused a bit of a quirk so try this:


Press & hold 4 & 6 on the remote to set to Infrared only (so must have line of sight of the box)


Hopefully you can then dismiss the message

Then try re-pairing in bluetooth mode with the box by pressing & holding 1 & 3 together



If this does not work try a full remote reset by pressing & holdng 7 & 9 until the red led above the SKY logo button flashes 4 times

Then try the 1&3 to re-pair & pair with the TV

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This message was authored by: nigea99 Answer

Re: QTV Mini Box

Posted by a Superuser, not a Sky employee. Find out more

@Glopurple wrote:

Hi Team
One my mini boxes is not working since problem last week. I have tried everything, even new batteries in remote. I can not getg passed this screen. The only buttons on control to work is. On /Off Sorce Can you please help

5e2f0fa2-854b-4b9d-b1e1-49965ed071bf-1_all_7718.jpg


hi @Glopurple 

 

This message seems to have caused a bit of a quirk so try this:


Press & hold 4 & 6 on the remote to set to Infrared only (so must have line of sight of the box)


Hopefully you can then dismiss the message

Then try re-pairing in bluetooth mode with the box by pressing & holding 1 & 3 together



If this does not work try a full remote reset by pressing & holdng 7 & 9 until the red led above the SKY logo button flashes 4 times

Then try the 1&3 to re-pair & pair with the TV

Did this answer not help you?

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This message was authored by: Glopurple

Re: QTV Mini Box

Thank you for you reply & help. The instructions you gave worked

All good now 👌

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