Q box

[andysbro]

Started a new free upgrade to fibre , so a openreach engineer came to the house , he installed everything he could on the inside , but could connect due to another contractor having to connect to the external of the house . So he left the old router working so we could watch tv and have internet connection. The new router was connected but not properly working due to other contractor . The SKY Q BOX has lost its saved recordings and I can't record anything.  Can anyone help 

[PandJ2020 · Accepted solution]

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@andysbro wrote:

 The SKY Q BOX has lost its saved recordings and I can't record anything.

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Changing the ISP would have no direct impact on the Q (Where the primary source is satellite dish).

Sounds like your hard drive has failed?  https://www.sky.com/help/articles/sky-q-hard-drive-errors

[Chodley]

Turn the new router off

[andysbro]

Tried that never worked, also turn tv from the wall , still no luck . Followed sky instructions to reset the hard drive , no luck. So sky going to send me out a new box 

[andysbro]

Thanks for your help , yes the hard drive did fail