Q box won’t switch on red light only

[LWoodall]

Sky q box is a replacement, just shows red light, tried the on off, remote not communicating and then comes up no signal. Tried the hold and unplug no joy

[N_chill]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141