Q box replacement

[William541]

How to cancel  delivery  of an replacement  Q box that is not required,  ordered  in error. 

[Daniel0210]

@William541 

You'll need to call Sky.

From a Sky Talk landline or a Sky mobile dial 150 to call Sky (free).

Alternatively use this link:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and a dedicated 03** UK number is displayed.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a dedicated 0818 ROI number.
(The forum doesn’t allow us to type the numbers in full).

Similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.

[William541]

I called sky but there doesn't  seem to be a process  to cancel devices  ordered  in error  l was advised  to just decline  the delivery when it arrives at my address ,  but I feel  that there must be a better way to cancel orders to save time and money  .