The remote for my Sky Q box has suddenly stopped working. New batteries, turned of everything (Q box, TV and router) rebooted everything and still remote and Q box not talking to each other. Can't think of anything else I can do, all help appreciated
Posted by a Superuser, not a Sky employee. Find out more
Hi @HighlandT Have you tried resetting your remote? Hold down 7 & 9 until the LED flashes 4 times. It should now be in IR mode so line of sight to the box is required. If this works, re-pair the remote by holding down 1 & 3 and follow on the instructions on screen.
Posted by a Superuser, not a Sky employee. Find out more
Hi @HighlandT Have you tried resetting your remote? Hold down 7 & 9 until the LED flashes 4 times. It should now be in IR mode so line of sight to the box is required. If this works, re-pair the remote by holding down 1 & 3 and follow on the instructions on screen.
Posted by a Superuser, not a Sky employee. Find out more
Hi @HighlandT Okay, follow Sky Q remotes help to the end and it will lead you to requesting a free replacement remote. In the meantime try using the many Sky Q Remote Apps or Sky Go on IOS.
