Q box red light n permanently after reset

[Scorp3]

The red *recording" light remains on even after reset and when I switch on, there are lines across TV screen.  

[oldfella]

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@Scorp3 wrote:

The red *recording" light remains on even after reset and when I switch on, there are lines across TV screen.  

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How are you carrying out the Reset @Scorp3 

[Scorp3]

Using this instruction: Press and hold 7 & 9 together on the remote until it's led flashes four times. Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

[oldfella]

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@Scorp3 wrote:

Using this instruction: Press and hold 7 & 9 together on the remote until it's led flashes four times. Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

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That's to reset the remote @Scorp3 

Were you trying to reset the Q box?

[Scorp3]

Yes.  It's already been switched off then on again and the issue is persisting. I feel I may need a new Q box

[oldfella]

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@Scorp3 wrote:

Yes.  It's already been switched off then on again and the issue is persisting. I feel I may need a new Q box

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Hi @Scorp3 

Switching the Q box on and off is not a reset.

It's just a reboot.

Resetting the remote also does not reset the Q box.

If you want to reset the Q box you need to do the following.

Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.