Q box problems

[Mark520]

Hi I have the sky Q box and I'm have a lot of problems 

Screen goes blank, keep getting  red light , will not change  channels when it does all I get is sound for 30 seconds no picture,  keeps freezing have to keep rebooting  the box works ok for about hour then it goes back to how it was . Don't record  .if I can watch  a series  I have to download  every  episode  . Any help with these  issues 

[Greenfingers001]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @Mark520 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.