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Discussion topic: Q box not recording

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This message was authored by: Crestycrazy

Message posted on ‎25 Apr 2023 06:30 PM

Q box not recording

Brand new box but it will not record or download any programmes

 

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This message was authored by: PandJ2020

Message posted on ‎25 Apr 2023 08:42 PM

Re: Q box not recording

Posted by a Superuser, not a Sky employee. Find out more

Are you trying to access HD without the HD pack?

 

Any errors?

I am just another Sky customer and my views are my own even if you don't like the answers
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This message was authored by: Quoman7

Message posted on ‎26 Apr 2023 10:44 AM

Re: Q box not recording

Posted by a Superuser, not a Sky employee. Find out more
@Crestycrazy wrote:

Brand new box but it will not record or download any programmes

 

Hi @Crestycrazy Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot.

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