Q box has suddenly lost wifi

[Andy542]

Our sky Q box has lost Wi-Fi and won't reconnect to sky router tried what it says on screen but won't connect 

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Quoman7 · Accepted solution]

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@Andy542 wrote:

Our sky Q box has lost Wi-Fi and won't reconnect to sky router tried what it says on screen but won't connect 

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Hi @Andy542 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on?

[Andy542]

@Quoman7 @Mr+Flibbles+86 thanks for the reply have rebooted router and sky box all back up and running 👍

[Andy542]

@Mr+Flibbles+86 @All sorted rebooted router and Q box thanks