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Discussion topic: Q box disconnects TV

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This message was authored by: PHILWB

Q box disconnects TV

My Sky Q box keeps disconnecting my LG OLED TV every ten minutes. TV works fine when in standalone Freeview but when connected to Sky Q box the TV powers down after 10-15 minutes of viewing. Our Multiroom box works fine. I have turned off all auto power systems on the TV so I know TV is fine. Only just started doing this - any thoughts folks ( I have researched all the tips on YouTube Tube & nothing suggested cures it !

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This message was authored by: arcadeavenger

Re: Q box disconnects TV

Posted by a Sky employee

Hi @PHILWB We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

This message was authored by: Chodley

Re: Q box disconnects TV

Posted by a Superuser, not a Sky employee. Find out more

Turned off HDMI CEC on the TV?

This message was authored by: arcadeavenger

Re: Q box disconnects TV

Posted by a Sky employee

Hi @Chodley, we have sent @PHILWB an invite to chat in order to help them with this 😊

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