Q box connection with fibre router is intermittent and won't run apps

[MichaelCollins]

Sky Q drps in and out of connection with the fibre WiFi and will not run apps. They play through the TV so it is the Q box

[Tom-W19]

Hi @MichaelCollins 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147