Q Multiroom box has internet but no MyQ or apps

[oldfella]

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@claretblue14 wrote:

Thanks @oldfella, really appreciate the quick responses.

The mini recovery procedure is complete, and another software update attempted but the version number is still the same.

I'm going to try factory reset now.

Beyond that, what are the next steps?  Presumably I'll need a replacement box?

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If it will not update to latest software then yes @claretblue14 

[claretblue14 · Accepted solution]

I've been in touch with technical support on the phone and they've confirmed that they're sending out a replacement box.

The software version is too old to perform the update from.

Thanks for all your help @oldfella