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Discussion topic: Q Box Mini Eco Mode Disrupts My LAN - WHY?

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This message was authored by PVD1878 This message was authored by: PVD1878

Q Box Mini Eco Mode Disrupts My LAN - WHY?

For several months, I noticed my LAN was being disrupted at exactly 2:30 every night.


The disruption only lasted about 30 seconds but it was very inconvenient.

All traffic on my LAN was halted, video streams from security cameras froze and no devices responded to pings.

 

The problem was traced my mini Q box which (unbeknown to me) was set to Eco Mode.  When I disabled Eco Mode, the problem was resolved and no further disruption occurred.

 

How the hell have Sky allowed a device onto the market that causes such LAN disruption?  Do they care? Do they even know?  

 

It's unacceptable.  It's sloppy, careless engineering.

 

 

 

 

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Sky Broadband Ultrafast 1. Sky SR203 Router. SkyQ TV box. SkyQ Mini TV box. HikVision 16 Port PoE Managed Network Switch (DS-3E1518P-SI). WDMyCloud NAS. Reolink IP security cameras x8. CAT6 ethernet cables throughout. Both Q boxes hard wired and Wi-Fi disabled. Siemens Gigaset E630A landline.
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This message was authored by xenon81 This message was authored by: xenon81

Re: Q Box Mini Eco Mode Disrupts My LAN - WHY?

02:30 is slightly early for Eco Mode as it only takes effect at 02:45 (until 05:45). I see the main box disconnecting at 02:45 and reconnecting at 05:45 in my network log, but it doesn't cause any issues.

PVD1878
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This message was authored by PVD1878 This message was authored by: PVD1878

Re: Q Box Mini Eco Mode Disrupts My LAN - WHY?

Sky's own notes confirm Eco mode kicks in at 02:30.
This is the effect it was having on my camera streams.  The cameras themselves continued to function but any events that they captured during the blip wouldn't be tranferred by FTP to my NAS.

_____________________________________________________________________________________________________
_____________________________________________________________________________________________________
Sky Broadband Ultrafast 1. Sky SR203 Router. SkyQ TV box. SkyQ Mini TV box. HikVision 16 Port PoE Managed Network Switch (DS-3E1518P-SI). WDMyCloud NAS. Reolink IP security cameras x8. CAT6 ethernet cables throughout. Both Q boxes hard wired and Wi-Fi disabled. Siemens Gigaset E630A landline.
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