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27 Dec 2021 08:04 PM
I recently joined sky and was gifted one free movie to choose for buy and keep.
I chose the dark knight and purchased this and this is now in my purchased section in recordings. However when I tried to download on many occasions it keeps coming up with a message at the top of my screen saying error downloading because of a technical issue please try again later. I have tried later on multiple occasions and the same message keeps coming up. I've tried restarting the sky box and my Wi-Fi router aswell which has made no change and also my storage is almost empty so that can't be an issue either. What am I ssupposed to do? Is this an issue with other people too or is sky just lying about this free movie and not letting me download it.
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27 Dec 2021 08:07 PM - last edited: 27 Dec 2021 08:07 PM
Posted by a Superuser, not a Sky employee. Find out morehi @awaism05
Unfortunately I suspect you are experiencing a problem that many people seem to be - there are a few discussions but I think this is the main one :
https://community.sky.com/t5/Sky-Q/SkyQ-Download-Failed-Item-Unavailable/td-p/3850296
27 Dec 2021 08:09 PM
@nigea99 Thanks
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