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Discussion topic: Purchased movie not downloading

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This message was authored by awaism05 This message was authored by: awaism05

Purchased movie not downloading

I recently joined sky and was gifted one free movie to choose for buy and keep. 
I chose the dark knight and purchased this and this is now in my purchased section in recordings. However when I tried to download on many occasions it keeps coming up with a message at the top of my screen saying error downloading because of a technical issue please try again later. I have tried later on multiple occasions and the same message keeps coming up. I've tried restarting the sky box and my Wi-Fi router aswell which has made no change and also my storage is almost empty so that can't be an issue either. What am I ssupposed to do? Is this an issue with other people too or is sky just lying about this free movie and not letting me download it.

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This message was authored by nigea99 This message was authored by: nigea99

Re: Purchased movie not downloading

Posted by a Superuser, not a Sky employee. Find out more

hi @awaism05 

 

Unfortunately I suspect you are experiencing a problem that many people seem to be - there are a few discussions but I think this is the main one :

https://community.sky.com/t5/Sky-Q/SkyQ-Download-Failed-Item-Unavailable/td-p/3850296

 

awaism05
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This message was authored by awaism05 This message was authored by: awaism05

Re: Purchased movie not downloading

@nigea99 Thanks

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