This discussion topic is read only
Discussion topic: Purchased movie not downloading
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Message posted on 27 Dec 2021 08:04 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Purchased movie not downloading
I recently joined sky and was gifted one free movie to choose for buy and keep.
I chose the dark knight and purchased this and this is now in my purchased section in recordings. However when I tried to download on many occasions it keeps coming up with a message at the top of my screen saying error downloading because of a technical issue please try again later. I have tried later on multiple occasions and the same message keeps coming up. I've tried restarting the sky box and my Wi-Fi router aswell which has made no change and also my storage is almost empty so that can't be an issue either. What am I ssupposed to do? Is this an issue with other people too or is sky just lying about this free movie and not letting me download it.
This discussion has been locked
Sorry, you can't reply to this discussion as it's been locked by our Community Managers.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
All Replies
Message posted on 27 Dec 2021 08:07 PM - last edited: 27 Dec 2021 08:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Purchased movie not downloading
hi @awaism05
Unfortunately I suspect you are experiencing a problem that many people seem to be - there are a few discussions but I think this is the main one :
https://community.sky.com/t5/Sky-Q/SkyQ-Download-Failed-Item-Unavailable/td-p/3850296
Message posted on 27 Dec 2021 08:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Purchased movie not downloading
@nigea99 Thanks
This discussion has been locked
Sorry, you can't reply to this discussion as it's been locked by our Community Managers.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page