Programming new remote

[Ray+Cowen]

I have received a new remote. Following instructions I have pressed 7&9 together and got 4 flashes. Then when I now press 1&3 together I get a message which says " unsuccessful please try again ". The first time I did this it lead me to a screen for indicating my brand of TV. I made an error on this so went back to start again but get the above message every time now Can anyone help as it is impossible to talk to anyone at Sky?

[Laing1]

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@Ray+Cowen wrote:

I have received a new remote. Following instructions I have pressed 7&9 together and got 4 flashes. Then when I now press 1&3 together I get a message which says " unsuccessful please try again ". The first time I did this it lead me to a screen for indicating my brand of TV. I made an error on this so went back to start again but get the above message every time now Can anyone help as it is impossible to talk to anyone at Sky?

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@Ray+Cowen Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

Try resetting your remote.
Press the buttons 7 & 9 together on the remote until it’s led flashes four times.
Then press 1 & 3 together until the led flashes twice then follow onscreen instructions to repair the remote.