Products missing

[Edward501]

I was with you my contact ended 

I spoke to a sales person and stated another 2 years with you .

I was told I will have everything I have now but netflix is missing this time from my subscription 

[Daniel0210]

@Edward501 
The Sky Community is a customer led discussion forum where Sky customers are available to help other customers. You are NOT contacting Sky Customer Services by posting here.

If this negotiation was over the phone you'll need to contact Sky again to discuss, whereby they can listen to the original call and hear what was said and agreed.