Problems with hard drive

[Liz38]

I cannot access my recordings, or download any thing, also when I'm in love tv and the back button doesn't work and it tells me there is a problem with my hard drive. When I go into settings it tells me that I shouldn't touch anything without talking to a engineer 

[Chodley]

Assume that's "live TV" rather than a special interest channel. 😀

I've escalated this one, box likely needs replacing but they can help diagnose. Watch out for a blue chat bubble.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[Lisa-P1987]

We are still looking to help you @Liz38 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks