@stereohaven wrote:
Is anyone else experiencing constant problems with Disney+ asking if you are watching from somewhere else and stopping you from accessing the app?
I understand that Disney use IP addresses and other tools to determine what a "household" consists of and where devices should be located. When I try to manage devices in my Disney+ account, almost all of them show correctly as being in or near Guildford (not quite where I live but close enough as we have a GU postcode).
But Sky Q devices show as Buxton in Derby.
This means that I am now locked out of Disney+ and when I try and talk to them via live chat, I end up getting cut off... 🤖
Is anyone else having similar issues?
I have asked this question on the EE community as I have EE Broadband and I know they use a Dynamic IP, but a) they haven't answered/don't know and b) that doesn't explain why every device lists the location correctly apart from Sky Q.
Have you a tv app you can try? When I had this with all my devices, despite there being nothing wrong with my location, their first question was 'do you use a vpn'? I do on my desktop pc but my location was showing as in the uk. Anyway they ask for my ip address, the one the isp uses, reset something their end and it's been fine ever since.
However I still get incorrect location randomly with SkyF1 videos on their website, but nothing else.
