Problems voice sync Sly Sports main event UHD

[Padam_Padam]

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@MickeyRen wrote:

I cam no longer watch sky sports uhd, the lip synch issues are awful, watching the cricket now and id say you get the noise of ball on bat about a second too late, its only this channel, tried adjusting settings doesnt fix issue.

I have a gold plated HDMI cable between sky Q main box and LG Oled Tv 

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Gold plated cables mean nothing. You need to use a high speed, preferably certified, HDMI 2.1 cable for maximum bandwidth transmission. You can pick up such cables for less than £10 from Amazon. 

[MickeyRen]

I've used the same cables for the last 5 years with no lip synch issues, this has been like this for the last 3 months 

[st3velj]

It's nothing to do with your cables mate. It's a broadcast issue. Even the hd channel 404 is out of sync today. Sky are aware of the issue but don't seem to be doing anything about it. It's disgusting service.

[ianonanon]

Amazed to find that this issue has been going on so long, with no apparent progress from Sky towards a fix. 

I am getting the issue on Sky Q channel 401. Is this issue affecting Sky Glass / Puck users, who are receiving live sports UHD content via the Internet, rather than through a Sky dish?

[DushmanH]

Share this document please. Can you do it on this thread. Or take a screenshot of the part it refers to the sync issue

And also are any of you experiencing slight audio lip sync issues on bbc and itv hd with dolby digital setting? Seems to be very slight but there. 

[DushmanH]

@mattstix apologies i saw your posts after replying

FYI all 

When the issues where on ultra hd Premier league by pressing select (earlier in the thread) sky compensated me circa £20 at least ask for something like that in the meanwhile. I'm sure SS ME UHD will get fixed but may aswell get some compensation in the mean time 

[si1999]

Response from Sky - they obviously don't look at their own forum....

"We're not aware of any widespread issues with sound of out sync on Sky Sports Main Event and if this continues then we recommend following these steps to help fix things - bit.ly/3RIiC8r Keep us updated 👍🏻 ^JD"

[DushmanH]

Spoiler

It's telling that @Daniel-F has disappeared. They obviously know its an issue but don't know how to solve. As they don't have any customer service skills they dont know how to respond 👏🏾 

[Paz1479]

Looks like Skysports uhd 401 lip sync has been fixed. Just watching the darts. Was good on the cricket as well.

[Moonglum99]

Agree, seems fixed, hopefully it will stay that way.

[singhl1]

Been a lot of posts here just recently, so maybe someone has finally noticed 

[si1999]

Mine seems ok at the moment. Fingers crossed.... 

[Eddyb0790]

As does mine, finally Sky! Let's hope it stays working well 

[SCook1]

My lip synch is correct, but now the sound seems to cut out for a second or two every couple of minutes, anyone else having this? Again, only on this channel

[si1999]

Yes, I had that when I was watching the cricket yesterday.