My main sky Q box is not working. The secondary mini box is working fine.

[Barkes]

The main box won't connect to the Wi-Fi, even though the Smart TV itself is connected. It used to work fine, but even plugging directly into the main router doesn't get the Wi-Fi connection to stick.

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Greenfingers001]

We are still looking to help you @Barkes . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks