Problems setting up Disney +

[Brookie+54]

I am following all the guidance on accessing Disney + on Sky and the messages I on TV reflect that it should all be set up but when I try actually to go into the Disney app I keep being asked for a subscription. Help, please. 

[Danz994]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

[Brookie+54]

I can't access the front from the Sky employee. I sent my account details plus screen shots but now I can't get back to this thread. 

[Brill+Gill]

Hi @Brookie+54, I have sent a further response on this now. Thanks, Gillian