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Discussion topic: Problem

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This message was authored by: REENAPRICE

Problem

I need an engineer to come and look at all our sky boxes. I think we need 2 new ones as we have of boxes that don't work. 

need this to be done urgently 

thank you. 

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This message was authored by: Daniel0210

Re: Problem

Posted by a Superuser, not a Sky employee. Find out more

@REENAPRICE 
You aren’t contacting Sky Customer Services here. This is a customer led discussion forum where Sky customers are available to try to help other customers.

 

What is happening with the current boxes? Any error messages displayed? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
This message was authored by: Laing1

Re: Problem

Posted by a Superuser, not a Sky employee. Find out more

@REENAPRICE wrote:

I need an engineer to come and look at all our sky boxes. I think we need 2 new ones as we have of boxes that don't work. 

need this to be done urgently 

thank you. 


@REENAPRICE Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

rebooting your mini boxes


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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