Problem with replaced sky Q remote control

[Cash011]

My dog chewed our remote so we requested a new one which has been received but it doesn't have the voice control button on the right hand side and the volume button doesn't work 

[oldfella · Accepted solution]

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@Cash011 wrote:

My dog chewed our remote so we requested a new one which has been received but it doesn't have the voice control button on the right hand side and the volume button doesn't work 

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Hi @Cash011 

The latest Q Voice remotes have the microphone button on the front not the side.

https://www.sky.com/help/articles/setting-up-q-remote
As for control of the TV volume

Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.