Discussion topic: Problem with picture freezing

This message was authored by: Rita35 · ‎20 Dec 2023

The picture/programme intermittently freezes. Including sound. This is only happening upstairs on the q box. Downstairs there is no problem.

This message was authored by: PandJ2020 · ‎20 Dec 2023

@Rita35 wrote:
This is only happening upstairs on the q box.

Mini box?

I am just another Sky customer and my views are my own

This message was authored by: Rita35 · ‎20 Dec 2023

Yes mini box

This message was authored by: Laing1 · ‎20 Dec 2023

@Rita35 wrote:

Yes mini box

@Rita35 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then reboting the mini box

I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

This message was authored by: Rita35 · ‎20 Dec 2023

Done several times and has made no difference

Discussion topic: Problem with picture freezing

Problem with picture freezing

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