Problem with one mini box

[Loobs72]

One of my mini boxes keeps freezing.  I keep trying to reactivate the connection to the main box which works for a few minutes then starts freezing again.  Any ideas?

[Tom-W19]

Hi @Loobs72 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Quoman7]

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@Loobs72 wrote:

One of my mini boxes keeps freezing.  I keep trying to reactivate the connection to the main box which works for a few minutes then starts freezing again.  Any ideas?

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Hi @Loobs72 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on, do the same with any Mini boxes?

[Loobs72]

I have done this a few times 

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Loobs72]

I waited 2 days - no help received 

[Addie15]

Hi there, @Loobs72. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147