Problem with new sky Q box, TV screen goes blank every 5 minutes .

[Piemanpex]

New sky Q box replaced for old sky Q box, every 10 minutes the screen goes blank and then comes back on, I did have an error message come up on blue screen saying something is not compatible but I can't remember what it exactly said, can anyone advise?

[Tom-W19]

Hi @Piemanpex 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

Thanks for chatting to us @Piemanpex . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks