0

Discussion topic: Problem with hard drive

Reply
This message was authored by Cathy This message was authored by: Cathy

Problem with hard drive

I am unable to watch taped programmes or tape programmes as it says there is a problem with the hard drive. 

Reply

All Replies

This message was authored by Quoman7 This message was authored by: Quoman7

Re: Problem with hard drive

Posted by a Superuser, not a Sky employee. Find out more

@Cathy wrote:

I am unable to watch taped programmes or tape programmes as it says there is a problem with the hard drive. 


Hi @Cathy Try rebooting your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot?

If you are still having the same problem after the reboot, then you will need to call SKY and talk to an advisor about a box replacement.

-------------------------------------------------------------------------
I used to have superpowers… But a therapist took them away.
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Problem with hard drive

Posted by a Superuser, not a Sky employee. Find out more

@Cathy 

 

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages 

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion