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Discussion topic: Keeps telling me i need tonupgrade to watch Sky Max

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This message was authored by jimstoddart This message was authored by: jimstoddart

Keeps telling me i need tonupgrade to watch Sky Max

I have been watching Sky Max on demand all weekend, went to carry on the series tonight and it keeps telling my I need to upgrade! I have Sky Q and pay nearly £90 a month to Sky, why on earth would I need to upgrade? I have already updated the software and tried everything else today as Discovery plus doesn't work either !! 

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jimstoddart
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This message was authored by jimstoddart This message was authored by: jimstoddart

Re: Keeps telling me i need tonupgrade to watch Sky Max

And to confirm I have tried downloading it in sd 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Keeps telling me i need tonupgrade to watch Sky Max

Posted by a Superuser, not a Sky employee. Find out more

@jimstoddart 
I’ve escalated your post to Sky and the Messaging Team may get in touch with you later today.

Look out for a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014


Sky will try to refresh the viewing card which sometimes needs a couple of attempts. This link explains more: https://www.sky.com/help/articles/call-to-upgrade-downloading-on-demand#q-help-articles


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Addie15 This message was authored by: Addie15

Re: Keeps telling me i need tonupgrade to watch Sky Max

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent an invite to jimstoddart.

This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Keeps telling me i need tonupgrade to watch Sky Max

Posted by a Sky employee

Hi @jimstoddart 

 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Thanks
Tom
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