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Discussion topic: Problem with Satellite Signal. How do I get an engineer to come out?

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AP3
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Problem with Satellite Signal. How do I get an engineer to come out?

‎24 Oct 2023 06:52 PM

I cannot get a Satellite signal anymore. It was working earlier today, but not anymore.  What can I do to resolve this please?

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nigea99
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Re: Problem with Satellite Signal. How do I get an engineer to come out?

‎24 Oct 2023 06:56 PM

Posted by a Superuser, not a Sky employee. Find out more
@AP3 wrote:

I cannot get a Satellite signal anymore. It was working earlier today, but not anymore.  What can I do to resolve this please?

hi @AP3 

 

Please see this link which should lead you to be able to book an engineer after going through some checks:

https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q

 

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nigea99
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Re: Problem with Satellite Signal. How do I get an engineer to come out?

‎24 Oct 2023 06:56 PM

Posted by a Superuser, not a Sky employee. Find out more
@AP3 wrote:

I cannot get a Satellite signal anymore. It was working earlier today, but not anymore.  What can I do to resolve this please?

hi @AP3 

 

Please see this link which should lead you to be able to book an engineer after going through some checks:

https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q

 

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Daniel0210
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Re: Problem with Satellite Signal. How do I get an engineer to come out?

‎24 Oct 2023 07:07 PM

Posted by a Superuser, not a Sky employee. Find out more

@AP3 
Just to make you aware, if you’re on a communal dish system in the UK you’ll have to contact your landlord or building management company rather than Sky.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
❄️Merry Christmas and a Happy New Year❄️
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AP3
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Re: Problem with Satellite Signal. How do I get an engineer to come out?

‎25 Oct 2023 12:59 AM

Thank you very much for your help. An engineer is coming out tomorrow  to fix it

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