Problem with Apps

[Nicole78]

I have been with Sky now for about 3 months for TV and Broadband and I am wishing I stuck with BT.

My tv apps constantly stop working, I can be streaming something and watching a programme for 1, 2 or 3 episodes then suddenly it stops working and the next episode just won't load. I have done the app refresh over and over and I have turned it all off at the mains and restarted, after doing this it works fine but I'm having to do this at least once a day, this is starting to drive me mad. I'm hoping someone here can give me a permanent fix?

[Tom-W19]

Hi @Nicole78 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you @Nicole78 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks