Discussion topic: Problem solver
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Message posted on 27 Jun 2026 07:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Problem solver
The tv picture has a dark band across the top with a thin white line and on the left side, above the line is a symbol and HDM1 Sky Q. Below the line, Stereo 3840x2160p
On the right side, below the line, the time 18.54, the time I turned the tv on.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
All Replies
Message posted on 27 Jun 2026 07:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Problem solver
It's not the Sky box doing that - it's your TV...
Message posted on 27 Jun 2026 07:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Problem solver
Hi @Reg22 Definitely sounds like a TV information display, but upload an image would reveal all.
Message posted on 27 Jun 2026 07:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Problem solver
hi @Reg22
As the others ays it sounds like the TV's info banner.
Try using your TV's own remote which will have an i or info button
Message posted on 27 Jun 2026 07:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Problem solver
@PandJ2020 wrote:It's not the Sky box doing that - it's your TV...
I had similar the odd few times when the Q box would only wake up to a black screen, sounds like the HDMI issue (presuming that is what causes it). Turn it off at the wall for 30 seconds and back on @Reg22
**********************************************************
Not a Sky employee
**********************************************************
Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub (WiFi disabled)
Pair of TP-Link Deco BE65's in AP mode used for WiFi access with MLO enabled, main Deco hardwired to Max hub
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page