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Discussion topic: Problem solver

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This message was authored by: Reg22

Problem solver

The tv picture has a dark band across the top with a thin white line and on the left side, above the line is a symbol  and HDM1 Sky Q.  Below the line, Stereo 3840x2160p

 

On the right side, below the line, the time 18.54, the time I turned the tv on. 

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This message was authored by: PandJ2020

Re: Problem solver

Posted by a Superuser, not a Sky employee. Find out more

It's not the Sky box doing that - it's your TV...

I am just another Sky customer and my views are my own even if you don't like the answers
This message was authored by: MightyQuinn

Re: Problem solver

Posted by a Superuser, not a Sky employee. Find out more

Hi @Reg22   Definitely sounds like a TV information display, but upload an image would reveal all.

This message was authored by: nigea99

Re: Problem solver

Posted by a Superuser, not a Sky employee. Find out more

hi @Reg22 

 

As the others ays it sounds like the TV's info banner.

 

Try using your TV's own remote which will have an i or info button

This message was authored by: Me134

Re: Problem solver


@PandJ2020 wrote:

It's not the Sky box doing that - it's your TV...


I had similar the odd few times when the Q box would only wake up to a black screen, sounds like the HDMI issue (presuming that is what causes it). Turn it off at the wall for 30 seconds and back on @Reg22 

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Not a Sky employee
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Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub (WiFi disabled)
Pair of TP-Link Deco BE65's in AP mode used for WiFi access with MLO enabled, main Deco hardwired to Max hub

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