Problem getting new sky q box

[westham36]

Sky q box needs replacing. Tried to do it with app but when it came to ordering new hardware its says I dont have sky q...... 3 phone calls later, one after a session to call and order new q box and still no resolution.

[Sky_Gee]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141