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Discussion topic: Sky Q

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This message was authored by: Laurie1965

Sky Q

Our Sky Q box keeps losing connection to our broadband. Any suggestions?

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This message was authored by: tlise

Re: Sky Q

Someone suggested turning off the 2.4ghz in settings. 
mine went off after I did that but hasn't since so I'm hoping it's sorted it. 
Other than that I was told that routers firmware are more advanced now than Q so it will keep disconnecting. 

This message was authored by: Me134

Re: Sky Q


@Laurie1965 wrote:

Our Sky Q box keeps losing connection to our broadband. Any suggestions?


If it loses it more overnight than during the day then try turning off the Q boxes eco setting entirely. If otherwise then is it possible to hardwire the box to the router? Or perhaps relocate the router so it has line of sight?

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Not a Sky employee
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Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub (WiFi disabled)
Pair of TP-Link Deco BE65's in AP mode used for WiFi access, main Deco hardwired to Max hub
2 Windows desktop PC's hardwired to each Deco, everything else using the Deco WiFi
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